At Qiveera Ventures, we aim to process, pack and deliver your orders safely and as quickly as reasonably possible. This policy applies to orders placed directly through qiveera.com.
1. ORDER PROCESSING
Orders are generally processed and prepared for dispatch within 1-2 business days after successful order confirmation. Orders placed on Sundays, public holidays or during unusually high volumes may require additional time. Prepaid orders may begin processing after payment confirmation. COD orders, where available, may be verified before dispatch.
2. DELIVERY LOCATIONS
We currently deliver to serviceable locations across India, subject to courier/logistics availability. Serviceability may vary by PIN code. If an order cannot be delivered, we may contact the customer to discuss options or cancel and refund an eligible prepaid order.
3. ESTIMATED DELIVERY TIME
Most orders are expected to be delivered within approximately 3-7 business days after dispatch, depending on location and courier serviceability. Remote locations may take longer. Delivery dates/timelines are estimates and not guaranteed unless expressly stated otherwise.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout before order completion. Qiveera may offer free, discounted or promotional shipping from time to time. Applicable thresholds or offers will be displayed on the website or at checkout.
5. ORDER TRACKING
After dispatch, tracking information may be shared by email, SMS, WhatsApp, an order-tracking page or courier tracking link. Tracking may take some time to become active after handover to the courier.
6. DELIVERY ADDRESS
Customers are responsible for a complete and accurate delivery address, PIN code and contact number. If you notice an error, contact support@qiveera.com promptly. We will make reasonable efforts to update it before dispatch; changes may not be possible after dispatch.
7. DELIVERY ATTEMPTS
Courier partners may contact customers to facilitate delivery. Customers should ensure someone is available to receive the shipment. Additional attempts may be made according to the courier’s procedures.
8. FAILED DELIVERY / RETURN TO ORIGIN (RTO)
Orders may be returned due to incorrect/incomplete address or PIN code, customer unavailability/non-response, refusal, non-payment of COD or other delivery circumstances. For prepaid returned orders, after receipt and review we may arrange re-dispatch or an eligible refund. Additional re-delivery charges may apply where failure resulted from incorrect/incomplete customer information, where permitted by law.
9. CASH ON DELIVERY (COD)
COD may be available for selected orders, locations or values and will be shown at checkout where applicable. Qiveera may reasonably restrict COD for repeated refusal, failed delivery or suspected misuse, subject to applicable law.
10. DAMAGED OR LEAKING SHIPMENT
If a shipment arrives damaged or leaking, contact us within 48 hours of delivery. Provide Order ID, product name, issue description, clear product and packaging photographs and an unboxing video if available. Retain the product and packaging until review. Eligible cases are handled under our Refund, Return & Replacement Policy.
11. WRONG OR MISSING PRODUCT
Notify us within 48 hours of delivery if an incorrect product is received or an item is missing. Provide the Order ID and photographs. We will arrange an appropriate resolution after verification.
12. LOST SHIPMENTS
If tracking suggests a shipment may be lost, contact Qiveera Customer Support. We may investigate with the courier. If confirmed lost, we will arrange an appropriate replacement or refund, subject to verification.
13. DELAYED SHIPMENTS
A shipment may occasionally take longer than estimated. If significantly delayed, contact us and we will assist in checking status. A delay does not automatically mean the order is lost or cancelled.
14. ORDER CANCELLATION BEFORE DISPATCH
Cancellation may be requested before processing or dispatch by contacting support@qiveera.com with the Order ID. Once packed, dispatched or handed to the courier, cancellation may no longer be possible. Eligible refunds follow our Refund, Return & Replacement Policy.
15. SHIPPING DURING SALES & FESTIVE PERIODS
During major sales, promotional campaigns, festive periods or unusually high volumes, processing and delivery may take longer than usual.
16. INTERNATIONAL SHIPPING
Unless specifically stated otherwise on our website, orders placed through qiveera.com are currently intended for delivery within India. International shipping, if introduced, may be subject to separate terms, charges, customs requirements and timelines.
17. CONTACT US
Qiveera Ventures Website: qiveera.com
Email: support@qiveera.com
Phone/WhatsApp: +91 99140 10196
When contacting us about an existing order, please include your Order ID.
Qiveera Ventures reserves the right to update this Shipping & Delivery Policy from time to time. Any updated policy will be published on qiveera.com with the revised Last Updated date. Nothing in this policy limits any rights available to consumers under applicable law.