At Qiveera Ventures (“Qiveera”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, disclose and protect information when you visit qiveera.com, purchase products, contact us, or otherwise interact with our services.
1. INFORMATION WE MAY COLLECT
We may collect name, mobile number, email address, billing and delivery address; products ordered, order value/history, shipping, returns/refunds/replacements; transaction status/reference ID and payment method; technical information such as IP address, browser/device/OS, pages viewed and website usage; and communications you voluntarily provide.
2. HOW WE USE YOUR INFORMATION
We may use information to process and fulfil orders, deliver products, process payments, provide order updates and customer support, handle cancellations/refunds/replacements, respond to complaints, prevent fraud, maintain records, improve our website/products, perform analytics, send permitted marketing communications, comply with legal/tax/regulatory obligations, and establish or defend legal claims.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies for functionality, preferences, analytics, performance and advertising/marketing. Third-party providers may also set cookies. Where required by law, appropriate consent mechanisms will be provided. Browser settings may allow you to manage cookies.
4. SHARING OF INFORMATION
We do not sell your personal information. We may share necessary information with payment processors, banks, courier/logistics providers, hosting/technology providers, customer-support providers, analytics and advertising providers, and professional advisers. We may also disclose information where required by law, court order or government/regulatory authority.
5. PAYMENT SECURITY
Payments may be processed by third-party gateways. We generally do not directly store complete card numbers, CVV numbers, UPI PINs, internet-banking passwords or similar authentication credentials. Never share OTPs, UPI PINs, card PINs or banking passwords with anyone claiming to represent Qiveera.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss. No internet transmission or electronic storage system can be guaranteed completely secure.
7. DATA RETENTION
We retain personal information only as long as reasonably necessary for the purposes collected or for legitimate business, tax, accounting, regulatory, dispute-resolution and legal purposes, after which it may be deleted, anonymised or securely disposed of.
8. MARKETING COMMUNICATIONS
Where permitted and, where required, with consent, we may send product, offer, launch or promotional communications by email, SMS, WhatsApp or other channels. You may opt out of promotional messages;
transactional communications may continue.
9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may request information about personal data processed by us, correction/update, erasure of eligible information, withdrawal of consent where applicable, and grievance redressal. Certain information may need to be retained for legal, tax, fraud-prevention or dispute purposes.
10. CHILDREN’S PRIVACY
Our online store is intended for persons legally capable of entering transactions. We do not knowingly seek children’s personal information for behavioural monitoring or targeted advertising. Where parental/guardian consent is required by law, we will take appropriate steps.
11. THIRD-PARTY LINKS
Our website may link to third-party websites, social media, payment services or other external services. Qiveera does not control their privacy practices; customers should review their policies.
12. CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect changes in business practices, website functionality, technology or law. The latest version will be published on qiveera.com with an updated “Last Updated” date.
13. CONTACT & GRIEVANCE REQUESTS
Qiveera Ventures Website: qiveera.com
Email: support@qiveera.com
Phone/WhatsApp: +91 99140 10196
Please include sufficient information to help us identify and address your request. We will endeavour to respond in accordance with applicable law.