Frequently Asked Questions
1. What is Qiveera?
Qiveera is a premium pet-care brand committed to simplifying everyday grooming and hygiene for pet parents. Our product range includes thoughtfully formulated shampoos, anti-tick care, dry bath and pet perfume products specifically designed for dogs.
2. What products does Qiveera offer?
Our current dog-care range includes:
- 5-in-1 Dog Shampoo – Cleanse & Shine
- Anti-Itch Dog Shampoo – Soothe & Calm
- Anti-Tick Dog Shampoo – Protect & Defend
- Anti-Tick Spray
- Dry Bath for Dogs
- Pet Perfume for Dogs
3. Are Qiveera products suitable for all dog breeds?
Qiveera grooming products are designed for use across a variety of dog breeds. However, each dog has unique needs. If your dog has highly sensitive skin, known allergies or an existing skin condition, we recommend consulting your veterinarian before introducing a new grooming product.
4. Which Qiveera shampoo should I choose for my dog?
Select a product based on your dog’s grooming requirements:
5-in-1 Dog Shampoo – Cleanse & Shine: Suitable for regular cleansing and everyday coat care.
Anti-Itch Dog Shampoo – Soothe & Calm: Formulated for dogs requiring a soothing grooming experience due to itchy or irritated-feeling skin.
Anti-Tick Dog Shampoo – Protect & Defend: Suitable for grooming routines in which tick-related protection and hygiene are priorities.
If your dog experiences persistent itching, redness, wounds, hair loss or a severe tick infestation, consult a veterinarian.
5. How often should I use Qiveera Dog Shampoo?
Bathing frequency depends on factors such as your dog’s breed, coat type, activity level and skin condition. Always follow the usage instructions on the individual product label and avoid unnecessary over-bathing.
6. What is Qiveera Dry Bath for Dogs?
Qiveera Dry Bath provides a convenient way to freshen and clean your dog between regular baths. It is particularly useful when a full water bath is impractical, including during travel, colder weather or between grooming sessions.
7. What is Qiveera Anti-Tick Spray used for?
Qiveera Anti-Tick Spray is designed to support your dog’s regular grooming and tick-control routine.
For heavy or persistent tick infestations, we recommend consulting a veterinarian, as additional treatment and environmental control may be necessary.
8. Can I use Qiveera Anti-Tick Shampoo and Anti-Tick Spray together?
These products may be incorporated into your dog’s overall grooming routine when used in accordance with their respective directions. Always follow the instructions on each product label and avoid excessive application.
If your dog is currently receiving veterinary flea or tick treatment, consult your veterinarian before combining products.
9. What is Qiveera Pet Perfume for Dogs?
Qiveera Pet Perfume is specially formulated to help keep your dog smelling fresh and pleasant between baths and grooming sessions.
Unlike human perfumes, pet perfumes are specifically intended for use as part of a pet-grooming routine.
10. Can I use human shampoo or perfume on my dog?
We recommend using grooming products specifically formulated for pets. Human shampoos and perfumes are designed for human skin and may not be suitable for a dog’s skin or coat.
11. Are Qiveera products suitable for puppies?
Puppies may have particularly sensitive skin. Please review the individual product label for usage and age-related instructions before applying any grooming product to a puppy.
For very young puppies or puppies with sensitive skin or an existing medical condition, we recommend consulting your veterinarian beforehand.
12. What should I do if my dog has sensitive skin?
If your dog has sensitive skin or a history of reactions to grooming products, consider applying a small amount first and monitoring the area.
Discontinue use if you observe unusual redness, irritation or discomfort. If symptoms persist, consult your veterinarian.
13. Where can I find the ingredients and directions for use?
Ingredients, directions for use and other important product information are provided on the individual product packaging and/or the respective product page.
If you require additional information about a Qiveera product before purchasing, please contact us. Our team will be pleased to assist you.
14. Where can I buy Qiveera products?
You can purchase Qiveera products directly through www.qiveera.com and through our authorised online and offline sales channels as they become available.
15. Do you deliver across India?
We deliver orders to serviceable locations throughout India. Delivery availability and estimated timelines may vary depending on your location and delivery partner.
16. How can I track my order?
Once your order has been dispatched, tracking details will be shared through the contact information provided when placing your order, wherever tracking is available.
17. What if I receive a damaged, leaking or incorrect product?
Please contact us as soon as possible with your order details and clear photographs of the product and packaging.
Our team will review the matter and assist you in accordance with our Return & Refund Policy.
18. Can I return or exchange a Qiveera product?
Returns, replacements and refunds are subject to our Return & Refund Policy. Please visit the Return & Refund Policy section of our website for complete eligibility requirements, conditions and timelines.
19. Do you offer wholesale or bulk purchasing?
Yes. We welcome enquiries from pet shops, groomers, veterinary clinics, distributors and other pet-care businesses.
For wholesale, dealership, distribution or bulk-order enquiries, please contact us directly.
20. How can I contact Qiveera?
If you have a product-related question or require assistance with your order, our team will be pleased to help.
Still Have a Question?
We are here to help you select the right Qiveera product for your dog.
Contact us at support@qiveera.com or +91 99140 10196, and our team will be pleased to assist you.
Email: support@qiveera.com
Phone / WhatsApp: +91 99140 10196
Website: www.qiveera.com